Shipping and Return Policy
Most of our orders are shipped via Common Carrier. We give you the option of choosing USPS, UPS, or Fedex for shipping of products other than kayaks. Out of stock orders that need to be drop shipped directly from the manufacturer may take longer to arrive. In this case, some items may be ordered together, but they may not arrive in the same container or on the same day. We will notify you via email if any portion of your order will be arriving separately. We ship Monday through Friday and the daily cutoff time is 2pm eastern. Orders placed for in-stock items before 2pm will ship that day. Orders placed for in-stock items after 2pm will ship the following day. UPS, Fedex and USPS will deliver packages without a signature. If you live in an area where you don’t want your package left at the door, you can choose the signature required option during checkout. There is a $4.00 charge for this service.
If you want to order online and pick up your order rather than having it shipped, click the “Pick up my order” box at checkout and you will not be charged shipping. Please specify an approximate date of pick up in the ” Additional Comments” box during checkout. Note: Any orders placed using the “Pick up my order” and not picked up, thus requiring shipping, will be charged appropriately prior to being shipped. If you have any questions regarding our Shipping and Return Policy, please ask. We are more than happy to help.
We get a great many requests to ship our products internationally. We are glad to do so. We have a few options available. Please email us at firstname.lastname@example.org with the items you wish to purchase along with your complete address and phone number. We will calculate the shipping cost and get back to you
USPS Mail Options
International First Class Package Postage – small orders
Through the USPS (United States Postal Service) we can offer affordable shipping of packages to International destinations. Delivery time varies from 7 to 21 days but it is not guaranteed. Prices start at $8.00 and this does not include insurance. Package Dimensions: Maximum length is 24″ with a total package dimension not exceeding 36″ (height, width and length). Also maximum weight is 4 pounds.Priority Mail International
Transit times are 6 to 10 days. Package restrictions are maximum length 42″ (106 cm) with a maximum girth (length plus width plus height) of 79″ (200 cm) and 66 pounds (30 kilos). Average starting cost is approximately $55 excluding insurance.
Express Mail International
Transit times are 3 to 5 days and this service offers the best tracking. Package restrictions are maximum length 42″ (106 cm) with a maximum girth (length plus width plus height) of 79″ (200 cm) and 44 pounds (20 kilos). Average starting cost is approximately $70 excluding insurance.
Note: We do not charge nor collect duties or customs fees assocciated with deliveries outside the USA. You are fully responsible for understanding and paying all such fees charged by your country. In the event you refuse to accept delivery of an order placed with us you will be financially responsible for all shipping and payment processing costs associated with that order. Any orders placed which are deemed by TKFS to be fraudulent, will not be processed or shipped.
We use freight companies and offer you business or residential delivery to Continental US addresses only. Day cares, camps, military facilities, country clubs, court houses, detention facilities, jails, outdoor flea markets, prisons, state or national parks and any other sites requiring inspection of driver or vehicle before permitting access to the site are all billed at residential rates. Should you choose business shipping and residential rates actually apply, we reserve the right to collect those additional charges from the ordering party. We carefully wrap your kayak to withstand the rigors of transportation. Unfortunately damage may still occur. It is very important you inspect your kayak for damage prior to signing any acceptance papers. In the event there is damage please inform the delivery company immediately and thencontact us. We will do everything in our power to make things right.
Warranty and Returns
The Kayak Fishing Store does not itself warrant any product, written or implied, that is sold through its website, via phone orders or in its catalog (unless manufactured by TKFS). The Kayak Fishing Store disclaims any warranty, written or implied with respect to the merchantability and fitness of any products sold. All products that carry a warranty will be through the individual manufacturer(s). All warranties are issued to the customer by the original manufacturer(s) and must be returned to the manufacturer(s) for evaluation and adjustments.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. The items must be in unused condition. A Return Materials Authorization (RMA) number must be obtained from The Kayak Fishing Store and must accompany all return shipments. No shipment(s) will be accepted for return without our prearranged authorization and must be within 30 days of order date (unless otherwise approved by TKFS). Refunds will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. All return shipments must be prepaid. Shipping charges are not refundable by The Kayak Fishing Store, unless it has been determined that an error has been made by the Kayak Fishing Store, in which case we will repay the customer for any reasonable shipping charges (with proof of shipping costs). Kayaks which have been modified from their stock condition are not eligible to be returned.
Damaged, Lost or Short Shipments
The Kayak Fishing Store is not responsible for any damaged, lost or short shipments due to a carriers’ negligence. It is suggested that the customer check their order immediately upon receipt for damaged or short shipments. Damaged shipments or shortages must be noted upon delivery with the carrier responsible or called in to the individual carrier within a 24 hour period, at which time it is suggested that you ask for claim filing information and instructions. Keep all damaged containers for inspection by carrier. While the Kayak Fishing Store will attempt to assist you in your claim efforts, we will accept no responsibility in the event that a claim issue is not resolved between you the customer and the individual carrier responsible.